Oak Lane Home and Garden Terms and Conditions

 

Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site oaklane.ie. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

Definitions

“Conditions” means these terms and conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the Website collectively.

Description of Products

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.

Purchase of Products

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.

• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
• The contract will be concluded in English.

In the event of any of the above 5 points occurring we will contact you at the earliest possible opportunity.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order. All goods must be paid for in full before delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Amendments

If you need to make a change to your order prior to delivery, contact the sales person and inform them of the item to be changed. If the item in question has been specially ordered for you, we regret that it cannot be cancelled as production will already have commenced. You are not entitled to a refund if you simply change your mind. All refunds agreed are issued by cheque and will be posted out to you within 7 working days.

Delivery

Before the delivery is dispatched we will get in touch to agree the time and date of delivery. Please let us know if there is any special entry requirements. 

Oak Lane Home and Garden are only responsible for delivery to your front door.

We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.

If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by Oak Lane Home and Garden will incur a delivery charge.

If you need to change the delivery address of your order please contact your sales person. Oak Lane Home and Garden must be advised of any cancellation of booked deliveries at least 24 hours before the scheduled delivery. We will aim to facilitate changes to deliveries provided they have not already been dispatched. 

We use courier services for deliveries to some parts of Ireland, we make every effort to ensure the driver driver makes contact to give you an approximate time only as circumstances beyond our control such as traffic congestion, breakdowns and inclement weather all play a role in the time you get your delivery. Deliveries made by our own drivers will include a phone call or text to arrange suitable time to deliver. If you require your furniture to be placed in a specific room we are happy to do so, however we cannot accept any liability for any damage to property that might happen therein as a result.

Assembly

We no longer offer the service of assembling furniture. If you require assistance with assembly you can contact any furniture assembly company, for example:  flatpack.ie

Returns Policy

We’re committed to selling great value, high-quality furniture and accessories. We hope you’ll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought for various reasons. The conditions of our returns policy are explained below.

Conditions of our returns policy

Faulty items:

Any faults with the item need to be reported to us within a 3 day period of your delivery or collection date.  In the case of a fault we will assess the item and based on the it’s condition offer you either a repair or a replacement.

Returning items bought online:

If for any reason you are not satisfied with the item then you can contact us and we will be happy to refund the full amount. 

We would strongly advise customers, before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase. If your purchase does not fit or suit we can discuss alternatives which may include a refund within reasonable circumstances. 

Collection of returned items:

If you wish to return goods, collection of these can be arranged by contacting us, depending on your location, a collection fee may apply. This collection fee varies depending on where you live. Just get in touch and we will be happy to assist. We want you to be very happy with your purchase. 

Guarantee

Your purchase is warranted to be free of defects in material and workmanship under normal use for a period of one year from the date the goods were received. In the unlikely event that you feel you have an issue with the product, please contact us – we will do everything possible to quickly resolve any issues you may have.

Privacy Policy

Oak Lane Home and Garden do not disclose buyers’ information to third parities other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies.

Data Protection

Any data given by the customer is used only to process orders. Credit card details are not stored online, so no unauthorised person can gain access to them.

PRICING POLICY

Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.

All prices and offers remain valid as advertised from time to time. The  Euros price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

European Online Dispute Resolution for Online Purchases

The EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding items bought online. You can find the ODR platform on http://ec.europa.eu/consumers/odr/.

Oak Lane Home and Gardenments